Privacy Policy

Mistlik Solutions (Pty) Ltd ("we", "us", "our") respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws in the Republic of South Africa.

Information We Collect

We may collect the following personal information when you interact with us:

• Full name and company name
• Email address and phone number
• Project location, service requirements and enquiry details
• Messages, attachments and project descriptions submitted via our forms
• Scheduling information when you book a consultation through our online booking tool
• Technical information such as browser type and IP address when you visit our website

How We Collect Information

Personal information is collected when you:

• Submit a contact or enquiry form on our website
• Request a quotation or book a meeting online
• Contact us by email, phone or WhatsApp
• Communicate with us during a project or business relationship

Purpose and Lawful Basis

We process personal information for the following purposes:

Where required, we rely on your consent, for example, when you tick the consent checkbox on our contact form. We may also process information where necessary to take steps at your request before entering into a contract, or where processing is required for our legitimate business interests in operating as an engineering contractor.

• Responding to enquiries and providing quotations
• Delivering engineering consulting, installation and maintenance services
• Project communication, administration and invoicing
• Complying with legal, tax and regulatory obligations
• Improving our website and client communication